Refund policy

We want you and your pet to love every order. If something isn't right, contact us within 30 days of delivery at onlinestore.shooping@gmail.com with your order number and a photo of the item.

Damaged, defective or wrong items: we will send a free replacement or issue a full refund. You do not need to ship the item back.

Lost packages: if tracking shows no movement for 30 days, or your order has not arrived within 45 days of purchase, we will reship or refund your order.

Change of mind: because our products ship directly from our suppliers' warehouses, we are unable to accept returns for change of mind or wrong size ordered.

Cancellations: orders can be cancelled for a full refund within 12 hours of purchase, before they are processed.

Refunds are issued to the original payment method within 5-10 business days of approval.