FAQ

Where do you ship?

We currently ship to addresses within the United States. Shipping is free on every order.

How long does delivery take?

Orders are processed within 1–3 business days and ship from our partner warehouses. Delivery typically takes 5–12 business days after processing. An estimated delivery window is shown on every product page.

How do I track my order?

You will receive a shipping confirmation email with a tracking number as soon as your order ships. You can also check the status any time on our Track Order page.

My item arrived damaged, defective or wrong. What do I do?

Email us within 30 days of delivery with your order number and a photo of the item. We will send a free replacement or issue a full refund, and you do not need to ship the item back.

What if my package never arrives?

If tracking shows no movement for 30 days, or your order has not arrived within 45 days of purchase, we will reship or refund your order.

Can I return an item if I change my mind?

Because our products ship directly from supplier warehouses, we are unable to accept returns for change of mind or wrong size ordered. Please check sizes and measurements in the product description before ordering.

Can I cancel or change my order?

Orders can be cancelled for a full refund within 12 hours of purchase, before they are processed. Contact us as soon as possible with your order number.

What payment methods do you accept?

We accept major credit and debit cards, Shop Pay, Apple Pay and Google Pay (availability depends on your device). Checkout is secured by Shopify.

How can I contact you?

Email onlinestore.shooping@gmail.com or use our Contact page. We aim to reply within 1–2 business days.